Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Fact Light Smart Home Systems ("Company," "we," "our," or "us"), a company registered in England and Wales.

By accessing our website, engaging our services, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

These Terms apply to all users of our website and customers of our smart home installation, maintenance, and support services.

2. Description of Services

Fact Light provides comprehensive smart home automation services, including but not limited to:

2.1 Installation Services

• Smart lighting systems and controls
• Security systems, cameras, and access controls
• Climate control and HVAC automation
• Energy management systems
• Voice control integration
• Mobile app configuration and setup

2.2 Maintenance and Support

• Regular system maintenance and updates
• Technical support and troubleshooting
• Remote monitoring and diagnostics
• Software updates and security patches
• Equipment replacement and upgrades

2.3 Consultation and Design

• Home automation assessments
• Custom system design and planning
• Energy efficiency audits
• Integration consulting

3. Service Agreements and Contracts

3.1 Written Agreements

All service engagements require a written agreement specifying:

• Scope of work and deliverables
• Project timeline and milestones
• Pricing and payment terms
• Warranty and support provisions
• Customer responsibilities and requirements

3.2 Estimates and Quotes

All estimates and quotes are valid for 30 days unless otherwise specified. Final pricing may vary based on site conditions, customer requirements, or unforeseen complications discovered during installation.

3.3 Change Orders

Any changes to the agreed scope of work must be documented in writing and may result in additional charges. We will provide written estimates for any change orders before proceeding with additional work.

4. Payment Terms

4.1 Pricing and Invoicing

• All prices are quoted in British Pounds (GBP) and include VAT where applicable
• Payment schedules will be specified in individual service agreements
• Late payment charges of 1.5% per month may apply to overdue amounts
• We reserve the right to suspend services for accounts more than 30 days overdue

4.2 Accepted Payment Methods

• Bank transfer (preferred for large projects)
• Credit and debit cards
• Business cheques (subject to clearance)
• Financing options (subject to credit approval)

4.3 Deposits and Advance Payments

Projects may require deposits or advance payments as follows:

• Up to 50% deposit for custom installations
• Full payment in advance for equipment orders
• Monthly advance payment for ongoing service contracts

5. Customer Responsibilities

5.1 Site Access and Preparation

• Provide safe and reasonable access to work areas
• Ensure adequate electrical power and internet connectivity
• Remove valuable or fragile items from work areas
• Obtain necessary permissions for work in rented properties
• Comply with building regulations and homeowner association requirements

5.2 Information and Documentation

• Provide accurate information about existing systems and infrastructure
• Share relevant building plans or technical documentation
• Disclose any known hazards or special conditions
• Maintain confidentiality of system access codes and passwords

5.3 System Usage and Care

• Use systems only as intended and instructed
• Follow all safety guidelines and manufacturer recommendations
• Promptly report any malfunctions or safety concerns
• Allow reasonable access for maintenance and support visits

6. Warranties and Guarantees

6.1 Workmanship Warranty

• We guarantee our installation workmanship for 24 months from completion
• Warranty covers defects in installation, configuration, and integration
• Warranty is void if systems are modified by unauthorized parties
• Normal wear and tear, misuse, or abuse are not covered

6.2 Equipment Warranties

• All equipment carries manufacturer warranties as specified
• We facilitate warranty claims and provide coordination with manufacturers
• Extended warranty options are available for purchase
• Warranty terms vary by manufacturer and product type

6.3 Service Level Agreements

For customers with ongoing service contracts, we provide:

• Response times as specified in individual agreements
• Regular maintenance visits and system health checks
• Priority support and emergency response options
• Performance guarantees for supported systems

7. Limitation of Liability

7.1 Scope of Liability

Our liability is limited to the direct costs of our services. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, data, or business opportunities
• Damage caused by third-party products or services
• Issues arising from customer misuse or unauthorized modifications
• Force majeure events beyond our reasonable control

7.2 Maximum Liability

In no event shall our total liability exceed the amount paid by the customer for the specific service or product giving rise to the claim, or £10,000, whichever is less.

7.3 Insurance Coverage

We maintain appropriate professional indemnity and public liability insurance. Coverage details are available upon request.

8. Data Protection and Privacy

8.1 Data Collection and Use

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including UK GDPR.

8.2 System Data and Analytics

• Smart home systems may collect usage data for optimization and support
• Anonymous performance data may be used for service improvement
• Customer data is never shared without explicit consent or legal requirement
• Data retention policies are outlined in our Privacy Policy

8.3 Security Measures

We implement appropriate technical and organizational measures to protect customer data and system security.

9. Intellectual Property

9.1 Our Property

• All custom software, configurations, and documentation remain our property
• Customers receive limited licenses for system operation and personal use
• Our trademarks, designs, and proprietary methods are protected

9.2 Third-Party Property

• Third-party software and systems are subject to their respective licenses
• Customers must comply with all applicable licensing terms
• We provide guidance on licensing requirements and compliance

9.3 Customer Property

We respect customer intellectual property and confidential information, maintaining appropriate confidentiality measures.

10. Termination

10.1 Termination by Customer

• Ongoing service contracts may be terminated with 30 days written notice
• Project-based work cannot be terminated once equipment is ordered
• Cancellation fees may apply based on work completed and commitments made

10.2 Termination by Company

We may terminate services immediately if:

• Customer breaches these Terms or service agreements
• Payment obligations are not met
• Safety concerns arise that cannot be reasonably addressed
• Customer behavior is inappropriate or threatening to our staff

10.3 Effects of Termination

• Customer remains responsible for all charges incurred prior to termination
• We will provide reasonable assistance with system transition
• Warranty obligations continue according to their original terms
• Confidentiality obligations survive termination

11. Dispute Resolution

11.1 Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns. Most issues can be resolved through good faith discussion.

11.2 Mediation

If direct negotiation is unsuccessful, disputes may be referred to mediation through a mutually agreed mediator or mediation service.

11.3 Legal Proceedings

• These Terms are governed by English law
• Courts of England and Wales have exclusive jurisdiction
• Legal proceedings must be commenced within 12 months of the dispute arising

12. General Provisions

12.1 Entire Agreement

These Terms, together with specific service agreements and our Privacy Policy, constitute the entire agreement between the parties.

12.2 Modifications

We may update these Terms from time to time. Customers will be notified of material changes via email or website notice.

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12.4 Assignment

Customers may not assign their rights or obligations without our written consent. We may assign our rights and obligations to affiliated companies or successors.

12.5 Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, government actions, or supply chain disruptions.

13. Contact Information

For questions about these Terms of Service or to report issues, please contact us: